Big O TiresPHONE ACADEMY
Answer Every Call. Build Every Relationship. Earn Every Appointment.
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EPISODE 1 · MINDSET

Every Ring Is an Opportunity

Mission: Own the Call

IN PROGRESS
TODAY’S TARGET

What you’ll be able to do

  • Explain why every phone call matters
  • Recognize the person and concern behind each ring
  • Describe Rings to Swings
  • Reset your attitude before answering
01

Before you watch: What does a customer expect when someone answers?

Write at least three expectations.

Watch the episode, then complete the activitiesPause when prompted
02

Pause activity: What is Sarah hoping happens next?

Think about speed, confidence, empathy, and help.

03

If you were the customer, would you want to keep talking to you? Why?

Be specific and honest.

KNOWLEDGE CHECK

Check your understanding

0/3
1. What is the primary goal of a qualified phone call?
2. What does Rings to Swings mean?
3. What should happen immediately before answering?
PRACTICE MISSION

Own the Call

Complete the reset routine before three calls: pause, take one breath, smile, and answer clearly.